Leeds City Council’s
Online Leisure Centre Bookings

Frequently Asked Questions

Can anyone use online bookings? No, to use the online bookings you must have either a valid Leeds Card, Bodyline Card, Junior Bodyline Card, Breeze Card, Induction Card or Corporate Sport Pass. Junior Induction Cardholders can book online but will be charged at the adult price. To receive the Junior price, bookings must be made using a valid Junior Bodyline Card or Breeze Card.

I don’t have a Leeds Card, Bodyline Card, Junior Bodyline Card, Breeze Card or Induction Card, how do I get one? For Leeds Card or Breeze Card, telephone 0113 2243636, or email leedscard@leeds.gov.uk. For Bodyline Card or Junior Bodyline Card, telephone 0113 3950160 or email bodyline@leeds.gov.uk. You can also pick up an application form from any leisure centre. Further information can be found at www.leeds.gov.uk/leedscard, www.leeds.gov.uk/bodyline and www.breezeleeds.org. To get an Induction Card, you must book a gym induction at your local leisure centre. Click here for leisure centre contact details. Corporate Bodyline schemes are also available to companies, telephone 0113 3950190 for more information.

How can I get help on the online bookings procedure? There is information on each of the booking screens. If you have any problems, you can email leisurecentrebookings@leeds.gov.uk.

Where can I find the telephone number of my local leisure centre For a full list of contact details and other information, click here.

Can I pay for my booking online? No, unfortunately this service is not available at the present time.

I am a junior, can I use online bookings? Yes, you can use your Junior Bodyline Card or Breeze Card to book online. You can also use your Junior Induction Card but please be aware, this type of card does not entitle you to the junior prices and you will be charged the adult price.

As a parent, can I book junior activities on behalf of my children, using my Leeds Card, Bodyline Card, Induction Card or Corporate Sport Pass? No, this would select an incorrect price; you must book with your child's Junior Bodyline Card or Breeze Card.

My postcode is not being accepted when I attempt to log in. Why is this? This may be due to an error on our system and we will need to verify your details. If you have a Leeds Card or Breeze Card, please telephone 0113 2243636. If you have a Bodyline Card or Junior Bodyline Card, please telephone 0113 3950160. If you have an Induction Card or Corporate Sport Pass, please contact your local leisure centre. Click here for leisure centre contact details. Or you can email leisurecentrebookings@leeds.gov.uk. You will still be able to book for the activity by telephoning or visiting the leisure centre directly.

Why can't I see my postcode as I type it on the Log In screen? This is similar to a password and for security purposes, asterisks replace the information you type in.

How do I cancel a booking once I have submitted it? Bookings can only be cancelled by telephoning or visiting the leisure centre where you have booked your activity.

Can I book online 24 hours a day? Bookings and booking enquiries cannot be made between the hours of 2:00am and 5:00am. Our system is being backed up during this time.

How many days ahead can I book activities for? You can book 8 days ahead. The last book ahead day becomes available at 9:00am. This is the same as if you made a booking by telephone or in person.

How many courts or class places can I book per timeslot per day? You may only book 1 activity per timeslot for any given day and for any leisure centre (e.g. if you book a badminton court for Monday at 10:00am you cannot also book a squash court for Monday at 10:00am). You will not be able to make further bookings by telephone or in person.

What is the latest I can book an activity, prior to its start time? You can book up to thirty minutes before the activity starts.

Why am I unable to book some activities online but can book them at the leisure centre? Some activities require customers to complete an application form, such as an induction or party. The receptionist will be able to explain fully when you telephone or visit the leisure centre.

What are the 'Basket' and the 'Checkout'? All the items you book are stored in the Basket until you are ready to go to the Checkout, where you can complete your booking.

Why are some timeslots blank? If a timeslot is blank, it mean the activity is not available at that time.

How can I view my future bookings? Click the ‘View My Bookings’ button on the Centre screen. This will provide you with a list of all your future bookings at any of the leisure centres. These may have been booked online, in person or by telephone. The bookings you are in the process of making will not show in this list until you have completed the booking process.

How do I log out of online bookings? Clicking the ‘Log Out’ button at anytime during your booking will cancel the booking process and return you to the Log In screen. If the booking screen is inactive for more than 5 minutes you will be automatically logged out and returned to the Log In screen.

Further Assistance - If you require any further assistance or information, please email leisurecentrebookings@leeds.gov.uk.